ITS Information for Students

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ITS Information for Students

Download the ITS Student Computing Handbook. Read helpful information below about SOAR, registering for classes, proxy access for parents, IT in the residence halls, and more!

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Students/Parents Attending SOAR (Student Orientation, Advising, and Registration)

The Student Orientation, Advising, and Registration (SOAR) events provide an excellent opportunity to become familiar with Detroit Mercy's technology resources. Details regarding SOAR are listed below.

Help Desk

The ITS Help Desk will be available in SU013 during SOAR to share information or answer any technology related questions. Feel free to stop by. For incoming resident students, there is an excellent checklist of technology items to bring to make the move into the residence halls smooth.

Account Credentials

During the admissions process, each student will receive account credentials and instructions for accessing Detroit Mercy systems.

Students can authorize account access for parents through proxy access. During SOAR and PTV, the student will be trained on how to authorize access.

In the event the student never received his/her login credentials or the credentials have been lost, please stop in to SU013 to reset the password.

Learn more about My Portal on the Account Information page.

Academic Computing Labs

During SOAR, the Quad Commons Lab will be open for general use. All other labs have more restrictive schedules during the summer time or may have class sessions taking place. With a new Detroit Mercy ID, students are welcome to step into the Quad Commons Lab to use the computers. The student will need to show the student lab monitor his/her ID for entry. Students may familiarize themselves with the lab and feel free to take any of the hand-outs available for future reference. If there are any questions, please feel free to ask the student lab monitor member on duty. They will be more than willing to answer any question to the best of their ability.

Students are welcome to step into any open lab and take a look around.

Notebook Recommendations

During the SOAR sessions, students and parents may hear about a general notebook recommendation and more specific notebook recommendations for various programs. Please note these are solely recommendations and not requirements. For details on the recommended notebook specifications, please visit the Notebook Recommendation page.

Overnight in the Residence Halls

Due to the popularity of cell phones, landline telephones are only available in residence hall rooms upon request. If a student needs to make a phone call and doesn't have a cell phone, please track down one of the orientation leaders.

WiFi Access

For WiFi access in the residence halls, please ask one of the orientation leaders for the password.

Emergency Alert System

and be among the first to receive alerts on class cancellations or other emergency notices via text message and email through the Rave Mobile Safety system.
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Register for Classes

Watch the video instructions on the registration process.

Where advisor approval is required for registration, students should see their advisor to have them released for registering.

In My Portal Self-Service, it is recommended students check their registration status to clear any "holds" that may be on their account. Students with holds should contact the departments listed.
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Proxy Access
Detroit Mercy students can designate their relatives or employers as authorized users to view (not update) their Self-Service account through Proxy Access. Following the Family Educational Rights and Privacy ACT (FERPA), students control the authorized access. Students select the kind of information that can be viewed for each person they authorize and also select the date range that allows the view access to the information that they have authorized.

There are 13 screens available for students to authorize access in the areas of academics, financial aid, and student accounting. It is the student's choice to allow access to all the screens or only some of the screens.

Proxy Setup Instructions

Student
1. Navigate to:
2. Click “Student Profile.”
3. Click “Proxy Access.”
4. Click “Add New.”
5. Enter your relative or employer’s information.
  - Ensure that you select a “Stop Date” after today’s date. (By default, this is set for today’s date.)
  - Under “Authorizations,” select the pages that you would like to provide access.
Relative or Employer
1. After the student grants you access, you will receive two emails at the address the student provided for you:
  - An email with the subject “New proxy identity” will provide a temporary link.
  - A separate email with the subject “New proxy confirmation” will provide an initial password.
2. Open the temporary link and enter the initial password that you received via email. (The temporary link and initial password can only be used once.)
3. You will be prompted to change your password.
4. Sign in using your email address and the new password that you just created.
5. Save or bookmark the authentication page for future access:
Troubleshooting Proxy Access Issues

If the relative or employer needs assistance, the student can be the first and best resource for help since the student accesses the same web pages to which they are granting access. If the third-party forgets their password, the student may reset it for them. If the student is unable to resolve the issue, email proxyaccess@udmercy.edu or call the ITS Help Desk at (313) 993-1500.

Student
1. Navigate to:
2. Click “Student Profile.”
3. Click “Proxy Access.”
4. Click on the pencil icon under your relative or employer’s name.
  - Verify that the “Stop Date” is after today’s date.
  - Verify that the correct pages have been authorized.
5. If needed, click “Reset Password.”
Relative or Employer
1. If you are unable to log in, please ask the student to follow the troubleshooting instructions above.
2. If the student resets your password, you will receive two emails:
  - An email with the subject “Send proxy password reset request” will provide a temporary link.
  - A separate email with the subject “New password reset confirmation” will provide an initial password.
3. Open the temporary link and enter the initial password that you received via email. (The temporary link and initial password can only be used once.)
4. You will be prompted to change your password.
5. Sign in using your email address and the new password that you just created.
6. Save or bookmark the authentication page for future access:
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Send Payer Invitation for Tuition and Fees
Students may send an invitation for a relative or employer to pay tuition and fees on a student's account. The student and payer must follow the steps below for this access to be granted.

Student
1. Navigate to:
2. Click “Student Profile.”
3. Click “Student Account.”
4. Click “Pay Now * (CashNet)” or “Payment Plan * (Transact).”
5. Click “My Account.”
6. Click “Send a payer invitation” and enter your payer’s information.
Payer
1. After the student sends you an invitation, you will receive an email at the address the student provided for you.
2. Open the link and enter the username and initial password that you received via email.
3. You will be prompted to create a new password.
4. Save or bookmark the authentication page for future access:
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IT Information for Residents
Technology to bring on move-in day

A notebook or desktop computer with WiFi or network ports available. (For information on connecting to the Detroit Mercy network, please see the Network Access page.)
- Network cable to connect a notebook or desktop computer to the wired port in the room. A wired connection is the fastest method for connectivity to the University's network.
- Antivirus software installed and configured for daily updates.
- COAX cable to connect a TV to Detroit Mercy's digital cable TV service. (For compatibility requirements, please see the Cable TV page.)
- Power strips and extension cords.
Technology to leave at home
- Personal WiFi access points. Detroit Mercy provides WiFi coverage to all resident room locations and personal WiFi access points are not necessary. To ensure quality WiFi signal for all students, it is the University policy to shut down wired access in rooms where personal WiFi access points are installed.
- Any illegal software
- P2P file sharing applications
Will there be a telephone in each residence hall room?

Telephone services within the residence halls will only be available on a per request basis. This service may be requested at no cost to the student by contacting the Help Desk. Requests may be made at any point and the service will be available until graduation day each academic year.

Does IT repair personal computers?

The Help Desk staff strives to be as helpful as they can in assisting Detroit Mercy students during their academic studies. The Help Desk, however, is unable to work on personal devices. Please contact a local repair shop for assistance.

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ITS Information for Students

Students/Parents Attending SOAR (Student Orientation, Advising, and Registration)

Register for Classes

Proxy Access

Send Payer Invitation for Tuition and Fees

IT Information for Residents

General Technology FAQs

Academics

Learning Opportunities

Accessing Computer Services

ID Cards

Using Technology with Library Services

Accessing Student Information Online

Connecting with Others

Technical Support

Personal Hardware and Software Purchases

Code of Conduct and Policies

Privacy and Security of Information